A cancellation fee may be levied on a customer on account of cancellation of orders by customer on the Platform (“Cancellation Fee”). Such Cancellation Fee shall be charged based on the time during which the customer opts to cancel the order upon placing/confirming the said order on the Platform. It is clarified that there will be free cancellation of orders only for the initial few hours of placing an order, as specifically provided on the product page. After such time frame, Cancellation Fee will be levied on applicable products.
What is shubharambh99’s Cancellation Policy?
You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
Why is Cancellation Fee charged?
Cancellation Fee is charged to compensate for the slot, time and effort incurred in processing an order by the seller and to compensate the logistics service providers for incurring a cost when they ship the order.
The Cancellation fee charged by shubharambh99 shall be either equivalent to or less than the charges borne by shubharambh99 on account of cancellation of an order by customers.
How will the Cancellation Fee charged?
The Cancellation Fee shall be deducted from the amount paid by the customer for the said cancelled order.
shubharambh99 reserves the right to modify/waive off the Cancellation fee from time to time. The Cancellation fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to shubharambh99 or the sellers (as the case may be) on account of any cancellation of orders from Your end.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 4-7 business days after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 4-7 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 4-7 business days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
