A cancellation fee may be levied on a customer on account of cancellation of orders by customer on  the Platform (“Cancellation Fee”). Such Cancellation Fee shall be charged based on the time during  which the customer opts to cancel the order upon placing/confirming the said order on the Platform.  It is clarified that there will be free cancellation of orders only for the initial few hours of placing an  order, as specifically provided on the product page. After such time frame, Cancellation Fee will be  levied on applicable products. 

What is shubharambh99’s Cancellation Policy? 

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is  available on App/Website. This includes items purchased on sale also. Any amount paid will be  credited into the same payment mode using which the payment was made. 

Why is Cancellation Fee charged? 

Cancellation Fee is charged to compensate for the slot, time and effort incurred in processing an  order by the seller and to compensate the logistics service providers for incurring a cost when they  ship the order. 

The Cancellation fee charged by shubharambh99 shall be either equivalent to or less than the  charges borne by shubharambh99 on account of cancellation of an order by customers. 

How will the Cancellation Fee charged? 

The Cancellation Fee shall be deducted from the amount paid by the customer for the said cancelled  order. 

shubharambh99 reserves the right to modify/waive off the Cancellation fee from time to time. The  Cancellation fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of  all applicable laws for making payments to shubharambh99 or the sellers (as the case may be) on  account of any cancellation of orders from Your end. 

How will I get refunded for the cancelled orders and how long will this process take? 

In case of cancellation before shipment, we process the refund within 4-7 business days after  receiving the cancellation request. 

In case of cancellation once the shipment has already been dispatched or if it is being returned, we  process the refund once the products have been received. 

For payments done through credit/debit cards or net banking, the refund will be processed to the  same account from which the payment was made within 4-7 business days of us receiving the  products back. It may take 2-3 additional business days for the amount to reflect in your account. 

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against  the billing details shared by you. This process will be completed within 4-7 business days of us  receiving the products back and your bank details on email. It will take an additional 2-3 business  days for the amount to reflect in your account.